ALL SALES ARE FINAL. Due to the nature of this product AND COVID-19, refunds will not be issued. Wigs and Any Hair extensions cannot be resold after being handled or worn by the buyer due to sanitation reasons. For this reason, ALL SALES ARE FINAL.

If you have placed an order and would like to cancel your order, please contact us. Cancellations are only accepted within 24 hours of original purchase date.

Returns are only accepted when you have received the wrong items.

 

THERE WILL HE NO REFUNDS ON READY TO SHIP UNITS! IF YOU PURCHASE A READY TO SHIP UNIT AND ITS NOT THE CORRECT SIZE, WE CAN NOT REFUND YOU DUE TO THE NATURE OF THIS PRODUCT.

For all custom units please make sure you correctly enter in your CORRECT measurements. There will be no refunds !

To start a return, you can contact us at contact@allurehaircouture.com. If your return is accepted, we will email you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@allurehaircouture.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue 

REFUNDS
We will notify you once we have received and inspected your return. We will notify on whether the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take 3 to 5 business days for your bank or credit card company to process and post the refund.

If any texture or length you’ve selected is out of stock due to the pandemic, I will contact you to discuss other options. All wig turn arounds are 7-14 business days. Delays in shipping will also be affected due to Covid-19. If you are ordering for special occasions, please give yourself enough time. All units are made with mesh dome caps and constructed on a sewing machine. The knots will be bleached and units will be plucked and styled.